OUR COMMITMENT TO YOUR PERSONAL DATA

We aim to provide services and technologies respecting data protection to the highest professional standards, as well as to implement the highest standards of confidentiality and transparency regarding the personal data we process in our day-to-day business. Our core values are defined by total protection and transparency with regard to the processing of your personal data in the provision of our services and in contractual matters.

The Personal Data Processing Policy describes the categories of your personal data that we process, the ways and purposes we collect it, when we transfer personal data, and the rights and choices you have in this regard. At the same time, the Personal Data Processing Policy details how we process personal data in customer relationship management, most often to keep you up to date with the latest developments or events in your area of interest.

Please also see our Cookies Policy which details how we use cookies and similar technologies through our website.

THE CONTROLLER OF YOUR PERSONAL DATA

The operator in relation to your personal data is TERRATEST GEOTEHNIC SA, having its registered office at Calea Floreasca 39, Sector 1, Bucharest, Romania

CATEGORIES OF PERSONAL DATA PROCESSED

The personal data we process may include:

  • Contact information such as your name, postal address, including your home address, if you have provided it to us, business address, telephone number, mobile number, fax number and e-mail address;
  • Additional information processed in the context of a contractual relationship with us or voluntarily disclosed by you, such as: instructions given, payments made, information relating to any legal matters, disputes, litigation or other actions in which you are involved in any capacity;
  • Details of your visits to our offices, by us to you or any other details of how you interact with us;
  • Data resulting from your browsing on our website collected through cookies and similar technologies, in accordance with our Cookie Policy.

LEGAL GROUNDS FOR PROCESSING PERSONAL DATA

Any processing of your personal data will be carried out on the basis of one of the legal grounds below:

  • The processing is necessary for the conclusion or performance of a contract/invoice to which you are a party;
  • The processing is necessary for compliance with a legal obligation of the provider;
  • Processing is carried out on the basis of your consent;
  • Processing is necessary to protect your interests or the interests of another natural person;
  • Processing is necessary for our legitimate interests or the legitimate interests of a third party (e.g. when processing is necessary for the performance of a contract to which your organization is a party);
  • In the case of special categories of data, processing will be carried out if, in addition to a general legal ground for processing the data, one of the following specific processing conditions is met:
    • The data subject’s consent has been obtained;
    • We have a legal obligation to process these categories of data;

FOR WHAT PURPOSES DO WE PROCESS YOUR PERSONAL DATA?

We may use your personal data for the following purposes (“Permitted Purposes“):

  • Offering services specific to our field of activity;
  • Management and administration of the contractual relationship with our clients;
  • Complying with our legal obligations (such as anti-money laundering and anti-terrorist financing obligations, reporting obligations to tax authorities);
  • Managing security and access to our offices, managing the use of IT systems used by us (e.g. website, data management platforms, communications systems used), including the prevention and detection of security threats, fraud or other unauthorized or malicious activity;
  • In order to comply with court rulings and to exercise and/or defend our rights and interests;
  • Analyzing and improving our services and communications to you, including (as we have a legitimate interest in continuously improving our services) conducting customer surveys on customer satisfaction with our services;
  • For any purpose related and/or ancillary to any of the above, or for any other purpose for which your personal data has been provided to us, in compliance with applicable law.

We may also, based on your consent, send you various communications through the channels you have approved to keep you up to date with the latest developments in the field, announcements and other information about our services, products, events and projects or other promotional events.

UPDATING YOUR PERSONAL DATA

If any of the personal data that you have provided to us changes, for example if you change your first name, last name or e-mail address, or if you wish to cancel any request you have made to us, or if you become aware that we hold any incorrect personal data about you, please contact us by e-mail at: office@terratestromania.ro

We will not be liable for any loss arising from incorrect, inaccurate, inaccurate, insufficient or incomplete personal data that you provide to us.

HOW LONG DO WE KEEP YOUR PERSONAL DATA?

We will stop processing personal data when it is no longer reasonably necessary for the Per Permitted Purposes, or when you withdraw your consent (if applicable) and (i) there are no longer legitimate and compelling grounds justifying further processing by us (including a legal obligation to continue to store the data concerned) which override your interests, rights and freedoms or (ii) if it is no longer necessary for us to establish, exercise or defend a legal claim.

YOUR RIGHTS IN RELATION TO THE PROCESSING OF YOUR PERSONAL DATA

Subject to certain legal conditions, you have the following rights in relation to the processing of your personal data:

  • The right to request a copy of the personal data we hold about you;
  • The right to rectification of any incorrect or incomplete personal data;
  • Right to object or restrict our use of your personal data;
  • The right to withdraw your consent to the processing of data processed on consent;
  • The right to erasure of your personal data, in situations where you have withdrawn your consent, the processing is no longer necessary or the processing is contrary to the law;
  • The right to data portability which allows you to receive a copy of the processed data we have received from you or to have it forwarded to another entity indicated by you;
  • The right to withdraw your consent to consent-based processing. Withdrawal of your consent will not affect the lawfulness of the processing based on consent prior to the withdrawal of consent. In cases where you withdraw your consent, we will no longer process your personal data and will take appropriate steps to delete your personal data. We may, however, process your personal data if there is another legal basis for such processing.

If you wish to exercise any of the above rights, please contact us using the following contact details:

  • 39 Calea Floreasca, Sector 1, Bucharest
  • E-mail: office@terratestromania.ro

With respect to marketing communications you receive from us, you may also withdraw your consent at any time by simply clicking the “unsubscribe” link at the footer of each email you receive from us or by replaying the email with the text: Unsubscribe.

In order to comply with our legal obligations of data security and confidentiality, when you exercise one of your rights as a data subject, we may ask you to prove your identity by providing us with a copy of an identification document or any other information necessary to verify that the request is made on behalf of the relevant data subject.

We will consider any requests or complaints we receive and will respond to you within the time limits provided by law. If you are not satisfied with our response or believe that the processing is being carried out in breach of applicable law, you may lodge a complaint with the data supervisory authority in Romania: the National Supervisory Authority for Personal Data Processing – with registered office at Bd. Gheorghe Magheru nr. 28-30, Bucharest, Romania.

UPDATES TO THIS PERSONAL DATA PROCESSING POLICY

The most recent update of this Privacy Policy was made in May 2018. We reserve the right to update and amend this Personal Data Processing Policy from time to time to reflect any changes in the way we process your personal data or any changes in legal requirements. In the event of any such change, we will post the amended version of the Personal Data Processing Policy on our website and/or otherwise make it available to you.